01 · WhatsApp outside CRM
Customer conversations stay outside enterprise control.
Lead ownership, response SLAs, follow-ups and conversion become difficult to monitor.
Impact Weak sales governance
Connected hospitality intelligence
From fragmented guest conversations to intelligent revenue journeys.
StayTwin unifies WhatsApp, calls, hotel systems and guest operations in one governed layer. Sell rooms, convert banquets, automate service and ask the business questions that matter without replacing the PMS, CRM, RMS or POS.
Direct bookingCapture WhatsApp and call enquiries as owned revenue
Banquet conversionQualify, propose, hold and hand off high-value events
Prompt-ready intelligenceTurn PMS, CRM, RMS, POS and finance into one operating view
Live booking journey
Enquiry → confirmation
✓
Governed direct conversionLive availability, hotel policy, payment validation and PMS confirmation stay connected.
WHATSAPPVOICECRMPMSCRSRMSPOSFINANCELOYALTYPAYMENTSWHATSAPPVOICECRMPMSCRSRMSPOSFINANCELOYALTYPAYMENTS
The management problem
Digital at touchpoints.
Manual in execution.
A guest can discover a hotel online, move to WhatsApp, speak with reservations, receive room photos manually, wait for availability, get a payment link and still depend on an agent for confirmation. The same fragmentation becomes more severe for banquets, corporate sales and management reporting.
02 · Calls outside CRM
Commitments happen, but execution becomes invisible.
Calls on individual phones leave summaries, dispositions and next actions outside the CRM.
Impact Invisible execution
03 · Siloed hotel systems
Leadership still depends on manual MIS and dashboard hopping.
PMS, CRM, RMS, POS and finance capture data separately, slowing commercial decisions.
Impact Reactive decisions
Solution blueprint
One conversation layer.
One intelligence layer.
StayTwin connects customer engagement, sales execution and hotel data so every interaction becomes visible, governed and actionable.
Sales governance
Bring WhatsApp sales interactions inside the CRM operating model.
Make enquiry ownership, response SLAs, lead ageing, follow-ups and conversion visible without changing the guest's preferred channel.
WhatsApp→Lead→Opportunity→Follow-up→Booking
Leadership seesLead ownership & SLA
Team getsNext action visibility
Customer keepsOne familiar channel
Prompt-ready examplesAsk the hotel, not the dashboards.
One intelligent context
A continuous thread from first enquiry to post-checkout loyalty.
StayTwin keeps confirmed guest context alive as the journey moves across channels, hotel systems and departments.
Enquiry & Offer
Intent captured, availability checked, offer generated.
Negotiation & Reservation
Policy-controlled pricing, booking confirmed.
Payment & Pre-Arrival
Secure payment, ID, ETA and preferences captured.
In-Stay & Checkout
Service routing, digital settlement and rebooking.
StayTwin is notA replacement PMSA standalone chatbotA guest app onlyA black-box AI
StayTwin isAn intelligence layer above the PMSA controlled execution engineA multi-channel journey layerA governed operating model with human control
Conversational commerce
WhatsApp as the hotel commerce storefront.
Move from enquiry handling to conversational revenue. Rooms, banquets, payments, stay commerce, checkout and rebooking live inside one persistent guest conversation while hotel systems remain the source of truth.
Customer seesVisual property cards with rates, location and brand context
Stage 01 · Discover
Turn natural-language intent into property discovery.
Guests describe location, dates, guests and travel purpose in their own words. StayTwin returns relevant hotel options without forcing a new app or search flow.
- Natural language requirement capture
- Property recommendations
- Live rate and availability grounding
✓
Hotel systems remain authoritativePMS, CRS, booking engine, CRM, payment gateway, POS and service workflows stay the source of truth.
Room booking
From property discovery to instant confirmation.
Rich room catalogue, availability, rate plans, add-ons, secure payment and reservation confirmation in one flow.
See room journey →
Banquets & events
Turn high-value event enquiries into a structured funnel.
Venue catalogue, pax and date capture, menu packages, room blocks, dynamic proposal, advance payment and seamless sales handoff.
See banquet journey →From Enquiries to Checkout
From “I need a room” to booking confirmed.
A fast, visual and governed direct-booking flow designed for WhatsApp.
Capture Intent
Location, dates, guests, travel purpose.
Property Discovery
Personalized property cards with live rates.
Room Catalogue
Visual room cards with amenities and pricing.
Compare & Select
AI-grounded recommendations with clear trade-offs.
Rate plans & upsell
Increase revenue quality before checkout.
Rate plans come from the PMS / CRS. Contextual extras are offered based on the stay, not as a generic campaign.
No screenshot validation. No agent dependency for standard bookings.
1Secure payment gateway
→2Payment validated
→3PMS creates reservation
→4WhatsApp confirmation
Banquet & event commerce
A separate journey for high-value events.
Banquet enquiries carry more variables, more internal coordination and higher deal value. StayTwin structures the requirement before the sales executive enters the conversation.
Illustrative event requirement
Build the brief before human handoff.
Dynamic proposal summary
Wedding · 150 guestsGold menu + AV selected
✓Qualified for sales handoffRequirements are pre-shared. Guest does not repeat information.
Requirement Capture
Date, guest count, location, event type and timing.
Venue Catalogue
Filtered recommendations with gallery, capacity and seating styles.
F&B and Add-ons
Silver, Gold or custom menus, decoration, AV, rooms and transport.
Proposal, Hold & Advance
Compiled quotation, timed venue hold where supported, advance payment and CRM update.
Hospitality cataloguing
From raw content to decision-ready catalogues in minutes.
AI-native catalogue intelligence for rooms, banquets, amenities, F&B and operating supplies. Create once, enrich semantically and transform by channel.
⏱Faster catalogue creationGo live in minutes, not weeks
✓Brand consistency at scaleUnified standards across properties
◯Lower manual effortAutomate extraction and enrichment
◎Channel-ready contentWebsite, OTA and procurement ready
↗Better discoverabilityRicher content supports conversion
In-stay commerce
After check-in, the conversation changes mode.
The reservation and room are already mapped. Natural-language requests route to the correct team, with status updates driven by the underlying workflow.
Live statusReceived → Assigned → In Progress → Delivered
Folio review, balance payment and tax invoice through WhatsApp.
PMS status synchronizes after confirmed settlement.
Turn negative feedback into a service-recovery case before it becomes churn.
Positive feedback can move into public review outreach according to hotel policy.
Build a direct repeat-commerce channel instead of reacquiring the same guest through an OTA.
Consent-based guest context informs the next stay.
Connected operating intelligence
Ask the hotel like you ask a person.
Connect PMS, CRM, RMS, POS, CRS, finance and loyalty through one intelligence layer for prompt-based reporting, commercial visibility and governed next actions.
Try an illustrative leadership prompt
StayTwin AI · Illustrative response
Tomorrow’s occupancy needs attention at two properties.
Connected sources
The response combines current occupancy signals, remaining inventory and pickup context so leadership can focus on properties that need commercial action rather than reconcile separate dashboards.
Portfolio view2 properties flaggedOccupancy below configured threshold
Primary sourcePMS + RMSCurrent inventory and pricing context
Suggested actionReview pickup planHuman-approved commercial action
PMSCRMRMSPOSFinanceLoyalty
Target enterprise architecture
Enhance existing technology.
Do not replace it.
StayTwin sits above the current hotel stack and coordinates it through governed APIs and workflows while source systems preserve their system-of-record integrity.
Guest ChannelsWhatsApp · Web · Voice · App
StayTwin AI LayerIntent Detection · Guest Context · Conversation State · Journey Memory
Policy & Workflow LayerPricing Rules · Approvals · Orchestration · Audit Trail
Integration LayerPMS · RMS · CRM · POS · Payments · Identity · Locks · Messaging
✓
Architecture principle: StayTwin coordinates. Hotel systems remain the source of truth.
Business value & KPIs
Revenue uplift plus operating leverage.
Convert calls, WhatsApp and web enquiries into confirmed paid direct bookings.
Reduce uncontrolled discounting through policy-governed negotiation.
Lower repetitive reservation and front-desk workload.
Faster responses, fewer queues and fewer repeated questions.
Contextual upgrades, F&B, spa and transport upsells.
Structured journey history, approvals and a full audit trail.
Search-to-bookConversion rate
WhatsApp channelADR
BanquetsQuote-to-book
ServiceAutomated resolution
SalesAverage response time
ExperienceCSAT / NPS
CampaignsCampaign-to-book
Governance model
Controlled AI, not autonomous black boxes.
Every action is governed, every decision is traceable and staff retain full authority to intervene.
AI recommends and coordinates. Hotel policy decides. Source systems confirm. Staff can override.
Conversation IntelligenceUnderstands guest intent and extracts structured facts across channels.
Hotel Policy EngineControls rates, discounts, upgrades, refunds and approval thresholds.
Workflow OrchestrationMoves the journey through validated steps, retries and human wait states.
System ExecutionCalls PMS, payment, CRM, POS and other systems through audited adapters.
Role-based access with tenant and property-level permissions.
Takeover and approval workflows for exceptions and sensitive actions.
Policy versioning, pricing authority and discount thresholds owned by the hotel.
Confirmed payment and source-system status before guest confirmation.
Data minimization, secure guest links, retention controls and no raw card storage.
Full action trail, integration error handling and recovery states.
StayTwin AI
One intelligent layer.
Every guest. Every stay.
Explore how StayTwin can connect sales conversations, room commerce, banquet funnels, cataloguing, in-stay service and CXO intelligence across your hotel estate.
✓ WhatsApp + CRM governance✓ Room & banquet commerce✓ PMS / RMS / CRM / POS integration✓ Prompt-based leadership intelligence✓ Governed AI execution✓ Human control built in